Four calls from one support ticket
This is the built-in demo. A support agent gets a billing complaint and has a tool server that can look up customers, charge cards, send email and delete records. Here is what it tries, and what SpotAgentIQ does about each call.
spotagentiq demo runs it on your machine in about a minute.
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crm/get_customerAllowedIt looks the customer up.
No rule mentions reads, so the default applies and the call goes straight through. The agent never notices SpotAgentIQ is there.
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crm/charge_cardDeniedIt tries to charge the card number from the ticket.
A rule matches anything that looks like a 13 to 19 digit card number in the arguments, whatever the tool. The agent gets a readable refusal it can explain to the customer, not a crash.
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crm/send_emailHeldIt drafts an apology and tries to send it.
Outbound email needs a person. The call waits in the inbox (and in Slack, if you set a webhook) with the full, redacted arguments. You read the draft, approve it, and the agent gets the real result.
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crm/delete_recordRejectedIt decides to "clean up" by deleting the record.
Destructive calls are held too. You reject this one with a note. The agent is told no, and why, and says so to the customer.